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Self Direction in Michigan Made Simple with VitalWorks
Self-direction means you can save time and avoid hassles while still having the freedom to pick the supports and services you want; from the people you choose. At VitalWorks, we take care of the paperwork, payroll, tax filings and other administrative work involved in hiring and managing Direct Care Professionals for people enrolled in self-direction programs in Michigan, so you can live your best life.
We pride ourselves on delivering great customer service, professional staff and high-quality financial management services that ultimately support you in living the life you choose.
VitalWorks empowers individuals and families through the Home and Community Based Waiver programs. We provide foundational support through the administrative work involved in facilitating fiscal employer agent services provided by Direct Care Professionals, Staffing Agents, Job Coaching, and Supported Employment. You will find support with implementing your own choices through available resources and a variety of services.
As a Representative Payee we work with individuals and families to create a housing budget based upon their living choices. We also process expenses outlined in the housing budget, monitor benefits and expenses, not to exceed available funding and report any invoices or expenses that we are unable to process.
Our dedicated team is committed to providing personalized customer support, assisting with your questions and concerns. Throughout your partnership with VitalWorks, we will connect with your Care Manager or Service Coordinator to make your experience the best it can be.
We have leaders with over 20 years of Michigan self-direction experience. We focus entirely on self-directed programs; we are not a staffing agency or a co-employer. Count on our skills and knowledge to help you on your journey.
We offer a range of enrollment options to suit your needs. You can choose to have someone visit your home, come to our office, or enroll remotely. Our goal is to make it easy for you and help you through the process.
Self-direction can be complicated. We provide Participant and Direct Care Professional training and support beyond the mandated requirements. All of our training and support materials are available in different formats. We offer education and outreach to Care Managers or Service Coordinators on our process and how best to work together to deliver a positive experience.
We take pride in our forward-thinking approach, constantly seeking ways to improve the experience. We are making all our materials available in multiple languages to ensure accessibility and inclusivity for all.
VitalWorks is a Michigan-based company that assist self-advocates and families who choose self-direction. We pride ourselves on our expertise with facilitating financial management services for those enrolled in Michigan self-direction programs. Our mission is to support our neighbors who are aging or have disabilities to live their best lives by self-directing when, how, and where they receive their support and services.
We believe in partnering with you as you take the lead in your services. When you choose to self-direct your support services, you choose who supports you and when based on your needs and desires. We help you with fiscal management and representative payee services. VitalWorks has expertise in handling important enrollment tasks like paperwork, background checks, and processing timesheets. Furthermore, we make sure everything stays on track and follows state and federal regulations.
As Representative Payee, we work with individuals and families to create a housing budget. We process expenses outlined in the housing budget, monitor benefits and expenses, ensure expenses do not exceed available funding, and report any invoices or expenses that we are unable to process.
With one-on-one training and educational resources, VitalWorks goes the extra mile to teach individuals and Direct Care Professionals how to navigate the administrative side of self-direction. VitalWorks makes the administrative work behind Self-Directed support quick and easy for you to understand.
In addition to our training and support services, we have team members fluent in Spanish. We offer bilingual support and can provide additional translation services through GLOBO Language Solutions.
Following the September 3, 2024, MDHHS mandate for Electronic Visit Verification, VitalWorks requires participants and Direct Care Professionals to use EVV. Because we sped the time upfront training, we currently have 100% compliance with all Direct Care Professionals using EVV.
Every member of our team has a deep understanding of EVV and how to use the CareWhen EVV app. VitalWorks personally trains each new participant and Direct Care Professional that enrolls with us and we are always ready to answer your questions. Our website includes extra resources for training and EVV support.
Choosing VitalWorks means partnering with a leader in self-direction. When you choose VitalWorks as your Fiscal Agent, you’ll begin receiving great customer support through enrollment, training, managing your budget, and conducting annual reviews with your Care Manager or Service Coordinator. Ongoing communication with Care Managers or Service Coordinators, makes managing the financial management side of Consumer-Directed Services seamless.
With staff bringing over 20 years in Michigan self-direction experience, VitalWorks has established itself as a trusted partner for individuals who choose self-direction and are seeking a fiscal employer agent.
At VitalWorks, we’re all about supporting your control over your support. As we keep moving forward, we’re excited to continue making your support more personalized, efficient, and inclusive.
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